Return Policy
At Jayla Patra's Designer Closet, we want you to love your designer handbag. Please review our return policy to ensure a smooth shopping experience.
Our Commitment to Your Happiness
We want you to be confident in your purchase. Customers may request additional photos, videos, or details before buying to ensure the handbag meets their expectations in style, size, condition, and features. Our curated service is designed to provide all necessary information up front so you can make a fully informed decision.
All Sales Final — Ships via Authentication Service
All handbags are shipped to a trusted third-party authentication service before reaching the buyer. This ensures your purchase is verified authentic and matches the listing description.
When Returns Are Accepted
Because items are authenticated prior to delivery, we do not accept returns for change of mind, fit, or minor signs of pre-owned condition. Returns are only accepted if: The authenticator determines the item is not authentic, OR the wrong item was sent.
Initiating A Return
We’re happy to help if you have any concerns with your purchase. To start the return process, please contact us through the Contact link. We’ll guide you through the next steps to ensure everything goes smoothly.
Return Shipping Costs
In such cases, the item must be returned through the authentication service, and return shipping will be the responsibility of the buyer unless the error is ours.
Need assistance?
If you have any questions or concerns regarding our return policy, please don't hesitate to reach out. We're here to help!